International
It is possible to work with different languages in the same TSMS environment, such as English, Dutch, Chinese and Japanese. This can be set per user, making it no problem to work with TSMS within an international organization.
Because of the international character of TSMS, it is possible to reach the helpdesk 24/7.
Standard support is provided through the internet. Customers which opt for the extended 24/7 support, will receive a personal email address.
An incident with TSMS is usual solved within 24 hours, otherwise a workaround is implemented so that continuity is guaranteed.